Furnishing Management System
FMS by SenServe
Streamline Your Furnishing Business
FMS is a specialist system to manage and digitalise your furnishing business.
- Leads & Enquires
- Visual Composer of Products
- Sales Order & Invoices
- Purchase Orders
- Products & Services
- Stock Management
- Packs & Packages
- Digital Notes
- Delivery Management
- System Management
Our solutions are customisable; we can solve your exact business needs.
Is it right solution for your furnishing business?
- Stay Agile and Competitive: Ensure your business can adapt effectively in a fast-paced environment
- Cut Costs: Remove human error
- Save Time: Automate lengthy administrative processes
- Add Value: Improve the quality of services for your customers
- Scale Up: Unleash your business potential by removing the manual processes holding you back
- Stay Safe: Make processes contactless and remote
- Make Effective Decisions: Access reports on revenue and performance monitoring easily
Increase customers: Make the sale easy for them
- Set up a user-friendly website and web-shop including your own branded app for your customers to order your products directly, making it easy for your customers to re-order
- Raise brand awareness and increase sales through social media campaigns
Sales Rep App
- Create quick quotations for customers from mobile and tablet
- Email product brochures and variations directly from the app along with the quote to interested customers
- Collect customer information for remarketing
- Field sales staff can view their potential clients in a map nearby to them
- Commission and sales targets calculator
- Order fulfilment and payment options included
- Sales staff can view their allocated accounts directly from the app including payment history and credit applied
Product Listing App
- Simple product listing process where product picture is taken, brief description, price, quantity is added and the product is ready for sale on your webshop, customer ordering App, social media and google smart shopper
Never Miss What’s Important to You:
- Your most important business indicators can be displayed on each employee’s dashboard.
- Automatically send alerts, emails and reminders.
Never miss out on potential customers with lead & enquiry management:
- Capture all leads and enquiries that come through.
- Store important details such as where it has come from, lead/ enquiry type, and who it is assigned to.
- Convert leads into an enquiry, survey, quotation or sales order easily.
- Add lead or enquiry follow ups to staff calendars.
Save on Time, Money & Paper with Digital Surveys:
- Add contact and product information, view room and arrangement details all on the go.
- Avoid miscommunication between your interior designers, fitting teams and delivery staff.
- Create mood boards, select and share the products with your customers.
- Save time by converting a survey directly into a quotation.
- Leave instructions for fitters and delivery.
- Capture detailed requirements for flooring, dimensions, windows, curtains, blinds
- The app informs all the suppliers and fitting teams of the requirements in real-time.
Make Quotations Easily
- Professional looking quotations generated by the system automatically with a few clicks
- Ensure business continuity with all quotations
- View a detailed breakdown including product images, product total, service charges, delivery charges, subtotal, VAT and net total.
- Add a discount easily.
- Capture upfront costs.
- Email quotation as a pdf directly from the system.
- Convert quotations into sales order seamlessly
Help to picture the details with our easy to use Visual Composer
- Create mood boards by selecting products within the system .
- Generate your own branded visual pdf presentation for your customers for them to see every detail of the products along with pricing, dimensions and quotation summary.
- Email it directly from the system to various customers which they can respond to ready for it to be converted into a sales order
SAGE & Other Accounting Software Integration
Eliminate human error of typing information from one system to another.
- Our system integrates directly with SAGE and other accountancy software to make your furnishing business processes more efficient.
- For example, sales orders, invoices and purchase orders are all tied in with SAGE, posting directly into the system.
- Real time updates between the accounting systems and the FMS enables all team members to have clarity on finances and bills.
Efficient Products, Packs & Packages Management
- Add and edit product details
- Add product images: you can upload images in bulk and automatically link them to products and upload directly to your website
- Packs & packages: Create deals for certain property types (e.g hostels) or room types (e.g. kitchen)
- Upload/ publish products directly to your website
- Publish your products on social media and listing platforms such as Amazon and Ebay
- Integrated with SAGE
- Add part details to streamline process of part replacement such as a particular leg or spring.
- Include & access buying details including suppliers, VAT and cost price
- Access selling details such as VAT, retail price, sale price, trade price and wholesale price
- Generate pdf product brochures with product descriptions and dimensions ready to be emailed or shared with your contacts on social media, WhatsApp etc
Product Attributes & Variations Management:
Our attributes feature allows you to create, manage and locate variations easily with unique identifiers (SKUs).
For example, if a product has foam filling or high back, or comes in a range of colours.
- Ensure customer awareness of all options
- Easily locate each variant
- Variants are linked with the supply chain, stay informed of what manufacturers can deliver on.
Each service can be priced based on duration, fixed fee, project etc.
Tired of lengthy, inefficient stock taking methods and missing items?
Check stock in & out using our stock management App:
- Real time stock and inventory management app that keeps your sales team informed of the actual stock in hand as well as the lead times on products that are not in stock.
- Capture every detail of stock deliveries to ensure transparency such as date, time and person who delivered.
- Linked to purchase order or sales order ID and stock levels are automatically updated.
- Use the integrated QR scanner to check the product in or out instantly
- Scan an existing QR or barcode of a product or print your own QR and barcodes directly from the system
- Sign against each check-in directly on the app to ensure responsibility
- Daily/ weekly/ monthly stock check created
- Automatically updates the system
Stop wasting time on unintuitive paper-based systems. Use our digital forms to record your key information quickly and easily.
- Disposal team can easily keep track of items to be disposed off
- Price of the disposal is updated from the app and invoice for the customer generated automatically
- Disposal fees are calculated based of various factors such as no of items to be disposed location, size and volume etc
- The return process of products managed easily through the return form
- The correct return items are collected as per the requirements and are added back into the stock, reflecting accurate stock levels
Go Back Forms:
- Items that need to be replaced with similar products are managed through go back forms
- A customer would like the item to be replaced instead of returned
- Capture all the details of the original item purchased with the item it has been replaced with along with quantity and pricing etc
Use Digital Delivery and Collection notes to Streamline your Processes.
Digital Supplier and Customer Collection Notes:
Digital Delivery Notes:
You Do (Quick notes):
Make sure hot leads are followed up quickly and increase the chances of conversion.
The status of every task is recorded on the App so no requests are lost or forgotten. Tasks can be easily prioritised; everyone knows what needs to be completed first.
Translated information with the press of a button.
Stay Informed: Central Business Calendar
Access Your Contacts Quickly & On-The-Go:
Communicate from a central response manager to each of your contacts directly from the system, keeping a trail of all communications through email and WhatsApp etc.
Efficient Employee Management
- Clock in easily: Staff can check in and out with face scan or by sharing their location.
- Track your employee attendance, holidays and breaks.
- Automatic Scheduling: You can create weekly schedules that take into account your staff, their preferred hours & roles.
- Quickly access HR information from anywhere: job role, line manager, payroll details, breaks, employment contract & emergency contacts.
Reduce inefficiencies with Delivery and Route Planner
- Reduce missed deliveries
- Contactless deliveries
- Built-in route optimisation
- Items are tracked to sales orders
- Allocate deliveries & drivers direct from the app
- Plan and preview your drivers’ routes
- Add delivery notes
Delivery drivers’ can:
- Access their own app to follow planned route
- Keep customers informed with their real-time locations
- Scan notes & receipts to ensure the right items are delivered
- Collect e-signatures against each item
Stay in Control: System Management
- Generate and access important information including: product makes, models, categories, legal letters, nominal codes
- Important data and images easily and in bulk
- Manage options and site permissions
Make Informed Decisions about your Furnishing Business: Generate Custom Reports
- Generate product exports
- Reports on enquiries, quotes and hot leads
- Track sales insight
- Revenue & sales reports
Mobility in Manufacturing is The Future
Our Manufacturing App has:
- Production Planning: Set product and quantity targets.
- Workstation Tasks Allocation: Assign an employee, deadline and timer.
- Accurate Product Production: Have detailed product notes for each employee.
- Staff Performance Checks: Compare estimated and actual time taken for the process.
- Real-time Production Stats: Ensure you can deliver on promises.
- Effective Quality Control & Delivery: Quality Control Checks directly from the app.
- Daily Production Diary
- Multi-site access
Be Safe: Covid-19
- Avoid unnecessary paper & contact: digitise and streamline your business
- Check your business compliance with the latest government rules and regulations
- Keep your staff in line with protocol using customised checklists
We don't just build systems, we build loyalty
Get to know the features of our customised Systems & Apps