Cookie Policy - SenServe

Cookie Policy

SenServe Limited Cookie Policy

1. Website Cookies

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.

2. Cookies Policy

What are cookies?
Like most websites, OUR websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. We can use cookies to monitor your browsing and purchasing behaviour.

How long are cookies stored for?
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu

How are cookies managed?
The cookies stored on your computer or other devices when you access our websites are designed by:
– Us, or on our behalf, and are necessary to enable you to a make purchases or make enquiry on our website
– Third parties who participate with us in marketing programmes; and
– Third parties who broadcast web banner advertisements on behalf of us.
What are cookies used for?
The main purposes for which cookies are used are:
– For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
– For us to market to you, particularly web banner advertisements and targeted updates.
– To enable us to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
– To enable us meet our contractual obligations to make payments to third parties (where applicable) or when a product is purchased or enquiry is made by someone who has visited our website from a site operated by those parties.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. Further details on how to disable cookies for the most popular browsers are set out below:
Google Chrome https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Microsoft Edge https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Mozilla Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Opera https://www.opera.com/help/tutorials/security/privacy
Apple Safari https://support.apple.com/kb/ph21411?locale=en_US

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase or make enquiry on our sites.

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies:These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
Performance cookies:These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
Functionality cookies:These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies:These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

3. Analytics& Tracking
3.1. Google Analytics

When someone visits our website, we use a third party service such as Google Analytics or similar, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is sometimes processed in a way that helps to identify the potential customer or their browsing behaviour. The data is safeguarded in accordance with this document and for more information on Safeguarding your Data stored on Google Analytics, visit the following page
https://support.google.com/analytics/answer/6004245
For Google Analytics Data Retention, more information can be found here
https://support.google.com/analytics/answer/7667196
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

3.2. Tracking of Videos Embedded within the Website

Videos uploaded on the video sharing platforms and embedded within the website have some level of tracking in place; more details can be found on the following links for the most common video sharing platforms
https://support.google.com/youtube/answer/171780?hl=en-GB
https://vimeo.com/cookie_policy
https://help.vimeo.com/hc/en-us/sections/203914838-Privacy-Settings

3.3. Online Sales and Web Contact Form Enquiries

When customers, potential customers buy our online products and services or when anyone makes an enquiry from our website or over the phone, we retain the basic information about them in order to deliver the products they bought or the service they enquired about. We may have to contact them again in the future to offer similar product/service and of course they can request us exclusively to remove them from the future contact preferences. The same principle applies to anyone who contacts us in relation to job enquiry or general enquiry.

4. Self-Assessment

We as a responsible business have a duty of care for the data that we hold for our customers, suppliers and staff and are committed to carry out regular self- assessments to ensure we are compliant with the ICO’s regulations as per the GDPR. Where the self- assessment exercise identifies need for us to change our policies and procedures, we will look to update our internal procedures and also ensure our staff and systems are updated accordingly.

5. Data Controller, Data Processor and Data Protection Officer

We will be the primary data controllers when it comes to handling your data, our partners and trusted third parties may be the data processors in some cases and if you would like to discuss what information we hold about you, we have a dedicated data protection officer who can be reached on info@senserve.com

6. Changes to this Policy

We have always prioritised the privacy and security of the content we protect with our applications and services. As part of our GDPR compliance efforts, we will continue to refine, improve and document our security measures to protect against unauthorised access, use or disclosure of the content we protect. GDPR compliance will be a responsibility of all data processors and data controllers, including those that administer and use our products. We are committed to making our products and services compliant, so our customers can continue to use our products and services with confidence, in a manner that supports their own compliance efforts.
Regulatory guidance on the GDPR from European data authorities is still evolving, and we are closely monitoring how the GDPR’s personal privacy rights will be interpreted in the context of the services we provide. As this evolves we will continue to follow the latest guidance in our policies, terms and processes.
We keep our Cookie Policy notice under regular review. This Policy document was last updated on 20thMay 2018.